Privacy Policy
Last updated: 3 June 2026
MasterP Plumbers & Projects ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, why, how we use it, and your rights. We process personal information in line with South Africa's Protection of Personal Information Act, 2013 (POPIA).
Who we are
MasterP Plumbers & Projects, a plumbing business based at 620 Rooisloot Road, Mooiplaas, Donkerhoek, Pretoria East, Gauteng. You can contact us at info@masterpplumbers.co.za or 067 989 2549.
Information we collect
- Information you give us: when you complete the quote form or contact us, we collect your name, contact number, the service you need and any details you provide.
- Information collected automatically: standard web-server logs (such as IP address, browser type and pages viewed). If website analytics or advertising measurement is enabled, anonymous usage statistics may be collected via cookies (see below).
How we use your information
- To respond to your enquiry, prepare quotes and provide plumbing services.
- To contact you by phone, WhatsApp or email about your request.
- To understand how our website is used and improve it.
Sharing and third parties
We do not sell your personal information. Some features rely on third-party services that may process limited data:
- WhatsApp (Meta Platforms): the quote form and WhatsApp buttons open a WhatsApp message containing the details you entered. This is subject to WhatsApp's own privacy terms.
- Google Maps and Google Fonts: embedded map and fonts are served by Google.
- Google Analytics / Google Ads: if enabled, these measure website and advertising performance using cookies and may receive anonymous usage and conversion data.
Cookies
The website itself does not require cookies to function. If analytics or advertising measurement is enabled, those services may set cookies to measure performance. You can block or delete cookies in your browser settings; the site will still work.
How long we keep your information
We keep enquiry details only for as long as needed to respond to you and provide our services, or as required by law, after which we delete them.
Your rights under POPIA
You have the right to ask us to access, correct, update or delete your personal information, and to object to its processing. To exercise any of these rights, contact us at info@masterpplumbers.co.za. You also have the right to lodge a complaint with the Information Regulator of South Africa.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.